Customer Care
What is the return policy?
Return Policy
**Email shoperacollective@gmail.com to start a return**
Return Window: Returns are accepted within 7 days of the delivery date and are eligible strictly for in-store credit.
Condition of Items: We cannot accept returns on items that have been worn or have noticeable scents, including perfume, smoke, or other odors.
Refund Method: We do not offer returns to the original payment method. All returns are eligible strictly for in-store credit.
Shipping Costs: You are responsible for covering your own shipping costs when returning items. Please include a note with your order number or the invoice that was sent with your package.
Not Eligible for Return
Sale or clearance items
Used items
Accessories (jewelry, hats, bags, belts, etc.)
Items damaged due to wear or misuse
Damaged or Incorrect Items
If you receive a damaged or incorrect item, email us within 48 hours of delivery with:
Order number
Clear photos of the issue
We’ll take care of you 💕
When will I get my order?
Order Processing: We will ship your order within 1–3 business days.
Shipping Responsibility: Once we drop off your package with USPS or another carrier, it is out of our hands. Era Collective is not responsible for shipping delays or issues caused by the carrier.
Privacy Policy
Era Collective Privacy Policy
At Era Collective, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following information:
- Name, email address, phone number, and shipping/billing address
- Payment information (processed securely via third-party payment processors)
- Account login information (if you create an account)
- Website usage data through cookies or analytics tools (pages visited, time on site, etc.)
2. How We Use Your Information
Your information is used to:
- Process and fulfill orders
- Communicate order updates or respond to inquiries
- Send promotional emails or offers (if you opted in)
- Improve our website and services
3. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties such as:
- Payment processors to complete transactions
- Shipping carriers to deliver orders
- Service providers who assist in website management and marketing
4. Security of Your Information
We take reasonable measures to protect your personal data, including secure servers and encryption. Access to personal information is limited to authorized personnel only.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications
- Manage cookies and tracking preferences
6. Cookies & Tracking
Our website uses cookies and tracking tools to improve your experience. You can manage or disable cookies in your browser settings.
7. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
8. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
Email: shoperacollective@gmail.com